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Contact

Tell us about the defects or losses on your line

You'll get a reply directly from the person who designs and commissions the systems. Usually on the same working day.

Write to us

The more specific, the better: line, format, speed and the defect. If you have photos of a good pack and a bad one, you can send them later by replying to our email.

Direct

Next steps

  1. You get a reply from the person who designs and commissions the systems, usually on the same working day.
  2. Send us photos of a good and a bad pack, or samples, and we will let you know whether it can be detected in line, with which technique and with what reliability to expect.
  3. If appropriate, we arrange a visit or a video call to understand the process before proposing anything. Anything that cannot be guaranteed, we state in advance.
Rejection detail in Sentinel: the printed time is blurred, the tool scores 75% against a minimum of 80 and the pack is rejected