✅ Terms and Conditions of Use – TIVOX Solutions

Last updated: October 31, 2025

Website Owner

The website tivoxsolutions.com (hereinafter, the “Website”) is owned by TIVOX Solutions S.L., with VAT ID B22823132, registered address in Sevilla la Nueva, Madrid, Spain, and contact email ia@tivoxsolutions.com.

Acceptance of the Terms

Accessing and using this Website implies full acceptance of these Terms and Conditions.
If you do not agree with any part of them, please refrain from using the Website.

Access is intended for users over 16 years of age. If you access the Website on behalf of a company or organization, you confirm that you are duly authorized to represent it.

TIVOX Solutions S.L. reserves the right to modify these Terms at any time. Any changes will take effect once published on the Website. We recommend reviewing this page periodically. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

Applicable Legislation

These Terms shall be interpreted in accordance with Spanish law, including:

• Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE)

• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)

• Organic Law 3/2018 on Personal Data Protection and Digital Rights (LOPDGDD)

• Spanish Royal Legislative Decree 1/1996 on Intellectual Property

Use of the Website

You agree to use the Website lawfully and appropriately.

The following is strictly prohibited:

• Publishing illegal, offensive, defamatory or rights-infringing content

• Introducing malware, viruses, or attempting unauthorized access

• Identity theft, impersonation or sending spam

• Actions that damage, disable, overload or impair the Website

• Using scraping, crawling or automated extraction without prior authorization

• Attempting to access restricted areas of TIVOX Solutions’ or third-party systems

TIVOX Solutions S.L. may suspend or restrict access to users who breach these Terms, without prior notice and without compensation.

Intellectual and Industrial Property

All Website content, including but not limited to text, logos, trademarks, images, graphics, designs, databases, software, navigation structure and source code, is owned by TIVOX Solutions S.L. or licensed third parties, and protected under Spanish and international intellectual and industrial property laws.

You are not permitted to:

• Copy, reproduce, distribute, publicly communicate or modify Website content without prior written consent

• Publish Website content on other media without authorization

• Use Website content for commercial purposes without a written license from TIVOX Solutions S.L.

• Reverse engineer, decompile or disassemble the Website’s software

Accessing the Website does not grant any license, assignment or waiver of intellectual property rights.

User-Generated Content

If the Website allows comments or user-generated content:

• You are solely responsible for the material you publish

• Content must respect privacy, intellectual property and applicable law

• Offensive, illegal, misleading, harmful or spam content is not permitted

• TIVOX Solutions S.L. may moderate, edit or remove content that violates these Terms

By publishing content, you grant TIVOX Solutions S.L. a worldwide, non-exclusive, free, transferable and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute and display such content in any media, for purposes related to the Website.

Links to tivoxsolutions.com

The following may link to the Website without prior authorization:

• Public administrations and government entities

• Search engines and directories

• Accredited media outlets

• Online directories and content aggregators

Provided that:

• The link is not misleading about the Website

• It does not falsely imply sponsorship, affiliation or approval by TIVOX Solutions

• It is consistent with the source website’s content

• It does not frame the Website within another site (no-frame policy)

Any use of TIVOX Solutions trademarks, logos or corporate materials requires prior written authorization.

Other entities or individuals may request permission by emailing ia@tivoxsolutions.com.

External Links

The Website may include links to third-party websites.

TIVOX Solutions S.L. is not responsible for the content, privacy policies, availability, security or practices of external sites. The inclusion of external links does not imply endorsement or recommendation.

Users should review the terms and privacy policies of any external site they access.

Use of Cookies

The Website uses first-party and third-party cookies for technical, statistical and user experience purposes.

• Technical cookies are strictly necessary and do not require prior consent

• Non-essential cookies (analytics, marketing, personalization, etc.) require your express consent

You may accept, configure or block cookies through the Website’s cookie settings panel.
Rejecting technical cookies may affect proper Website functionality.

For details on cookie types, purposes and management, refer to our Cookie Policy.

Personal Data Protection

Personal data processing carried out through the Website is governed by our Privacy Policy, which specifies:

• Data Controller: TIVOX Solutions S.L.

• Purposes of processing

• Legal basis

• Data recipients

• Retention periods

• Your rights (access, rectification, erasure, opposition, portability, restriction)

• How to exercise those rights: ia@tivoxsolutions.com

• Right to file a complaint with the Spanish Data Protection Agency (www.aepd.es)

Disclaimer of Liability

TIVOX Solutions S.L. works to ensure the Website functions correctly. However:

• Continuous or uninterrupted availability is not guaranteed

• Errors or technical failures may occur

• Content may not always be fully updated

• TIVOX Solutions is not liable for damages arising from third-party misuse of the Website

TIVOX Solutions S.L. shall not be responsible for:

• Losses or damages arising from Website unavailability or malfunction

• Misuse or illegal use by users

• Content posted by users or third parties

• Failures or interruptions in telecommunications networks

• Data loss, loss of profits, indirect or consequential damages, except in cases of gross negligence or willful misconduct

Nothing in this section limits liabilities that cannot be excluded under applicable law, including liability for fraud, gross negligence or personal injury.

Right of Exclusion and Service Modification

TIVOX Solutions S.L. reserves the right to:

• Deny or remove Website access to users who violate these Terms

• Modify, update or remove Website content and services without prior notice

• Temporarily or permanently suspend the Website for technical, security or maintenance reasons

Severability

If any clause of these Terms is declared null or unenforceable, the remaining provisions shall remain fully valid.

Jurisdiction and Applicable Law

These Terms are governed by Spanish law.

For any dispute regarding interpretation or application of these Terms, the parties submit to the Courts and Tribunals of Madrid (Spain), unless a mandatory jurisdiction applies.

Consumers in the European Union may use the online dispute resolution platform:
https://ec.europa.eu/consumers/odr/

Contact

For inquiries, suggestions or complaints regarding these Terms:

📩 Email: ia@tivoxsolutions.com
📍 Address: Sevilla la Nueva, Madrid, Spain

© 2025 TIVOX Solutions S.L. All rights reserved.

Terms & Conditions